FAQs...
1. Do you require a deposit?
Yes, we require a deposit of 50% of the rental price to take a reservation. Your reservation is not confirmed until the deposit has been received. Deposit may be made with cash or check. If you would like to send a personal check toward deposit, we will hold your item for a few days pending deposit. If the deposit is not received within seven days, we will give you a courtesy call. You then have 24 hours to pay the deposit to remain on the schedule. After 24 hours, the rental is forfeited.
2. What happens if it rains?
In the case of inclement weather, you may reschedule if you wish, or your deposit will be refunded. You also have the option of using one of our smaller bouncers that will fit into a two-car garage.
Please Note: refunds are only given when rental is cancelled due to inclement weather. Inclement weather includes the following: heavy, consistent rain, thunderstorm warnings, high winds, and heat in excess of 100 degrees. A predicted chance of showers or a passing shower does not constitute inclement weather.
All confirmations are made 24 hours in advance. It is at this time that Air Time Party Rentals will cancel if necessary, resulting in full refund or deposit.
Any customer cancellation within 3 days of rental will result in immediate forfeiture of deposit. You may reschedule at any time.
3. If I get more than one inflatable, will you give me a discount?
Yes. We offer discounts for two or more inflatables rented the same day, same hours, and same location.
4. Can I allow food, beverages, water or toys inside of an inflatable?
No. We pride ourselves on offering the highest quality, cleanest products. Food and beverages compromise cleanliness, and are therefore, not allowed. Toys in the inflatable may cause damage. Specifically, silly string is caustic to the surface of the inflatable and is prohibited.
5. When do I need to reserve?
Please call early for best availability. We can't stress this enough. Many times people will plan their entire party three months ahead of time and then try to reserve an inflatable two weeks before the scheduled event. During the Spring, Summer, and Fall months, we are very busy and items book quickly. During the Winter, the smaller, garage sized bouncers are in high demand. A good idea is to call us when you decide on the date of your event to determine availability. Then, contact your guests after your desired piece is reserved. By calling early, you are sure to obtain the item you want on the date you've scheduled.
6. What about electricity?
All inflatables run off of a fan that operates continuously during rental. For safety, all inflatables need to be set up within 50ft of electricity. Please keep this in mind when planning the layout for your event.
7. Is delivery and set up included in the price?
Delivery, set-up and pick-up is free to Whidbey Island and Anacortes. Please call for applicable delivery charges to the mainland. If delivery is charged for your area, it is one flat fee regardless of the number of units you have delivered that day.
8. Do you give a discount to non-profit organizations?
We do offer a discount for multiple pieces rented on the same day, same location and hours, please call for details. Due to insurance reasons, we are unable to offer free items to non-profit agencies. If your organization is a current customer of ours, and would like information on large event fundraising, please call for info. We are always willing to work to try to provide the best value for your budget.
9. Do you offer a military discount?
Yes. We offer a 10% discount on rentals to active, reserve, and retired military personnel. It is our small way of saying, "Thank You" to our heroes. Please let our reservation staff know that you are in the military when you call, and we will be honored to extend this discount to you.
10. Can I reserve my date and item online?
No. Reservations are only accepted via telephone because we must get specific information regarding your event, times, and location. We must also be able to fit you into our delivery schedule. At the time that your reservation is placed, you will be added to our delivery schedule for that day, and your rental item(s) are removed from availability. We do require a deposit by mail, and we will hold your date for a few days pending arrival of your deposit check.
11. What if I change my mind?
If you should change your mind about the Inflatable that you've reserved, we will do our best to accommodate any changes (hours, items, etc.) However, we cannot guarantee availability. In the event that you decide to cancel your reservation, we will refund the deposition only if the cancellation has been received with five (5) days from when the reservation was taken. All other cancellations will result in forfeiture of deposit. Please remember that we are removing the item from availability when you reserve with us, so please be sure of your selection at the time that you place your reservation.
12. How far in advance will you set my rental up?
We ALWAYS set up prior to your rental time and take down afterward so that you receive your full rental. Due to the delivery schedule on your day, you may receive extra time, at no additional charge to you. Your rental will begin and end at your contracted time, regardless of how early our driver sets up or how late he takes the unit down. Set up and take down is fully decided by the needs of our staff. Drivers do not have the authority to change rental times. All change requests must be made with our office prior to rental.
13. Do I need a perfectly flat area?
The area for your inflatable set up does not need to be perfectly level; however, a reasonably flat area is desired. Inflatables can never be set up on a hill. If there is a question, we can arrange for a possible site survey of your location, at no additional charge. Site surveys can only be done if Air Time staff members are in your area, and are strictly done at our convenience. Please call for details.
14. Can I put an Inflatable in my driveway?
For safety reasons, Inflatables should always be set up on a grassy area. Rarely, a customer cannot fit the desired piece due to yard size. If we cannot fit the Inflatable anywhere else but in your paved driveway, that may be acceptable. Driveway set up is always a last option, and only allowed upon the authorization of Air Time Inc. Inflatables may NEVER, under any circumstances, bet set up on sand, dirt, wood chips, or gravel of any kind. Serious injury to patrons or damage to the Inflatable could occur.
15. What size area do I need for the Inflatable?
You need at least a 17 x 17 area for our large Inflatables and a 14 x 10 for our smaller ones. Call us for a site survey if your area is slightly smaller.